SpiriTel Strategic Outlook
Message from CEO
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MESSAGE FROM THE CEOAs the communications market has evolved in recent years, so has SpiriTel. As businesses have been assessing the opportunities that arise from 'converged communications', SpiriTel has been focusing on developing a robust business model that offers value to both customers and investors. It has been an incredible few years for the Group. We have restructured our business to focus on long term relationships with business customers and brought together a board and management team focused on delivering sustainable growth in this market. We have acquired and integrated twelve businesses into the Group and grown our customer base and product portfolio to record levels. We now have approximately 4,000 SME and corporate clients, including Whitbread and BBC Worldwide. I am particularly pleased with the progress we have made in delivering products and services based on emerging IP technologies. The VoIP hype of the last decade has left behind a number of casualties but we have built upon our strong foundations in IP based communications to deliver a new range of networking, Wi-Fi and VoIP services alongside our traditional voice and data product portfolio. We are enabling our customers to provide an improved service, reduce costs and increase business efficiencies through the adoption of these technologies. Our recent awards are testament to our standing as one of the UK’s leading providers of IP based communications services for businesses. If you are visiting our site as an investor, I hope you find a company that has delivered on its promises, having developed a robust business model with increasing earnings visibility and exciting growth opportunities. If you are here as a business customer, looking for either traditional or converged communications services, then I hope you find the products you are looking for; all of which are backed up by a focus on excellent customer service - a constant theme behind our recent successes. Whilst remaining challenging, these are also exciting times for the communications industry, and I am confident that SpiriTel will continue to capitalise on the opportunities for growth that we are seeing and maintain our market leading position. Many thanks for visiting the website - I hope you find what you are looking for. With kind regards
Alastair Mills, CEO |
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Company Strategy
COMPANY STRATEGYOur strategy is to deliver shareholder value by generating growth organically, by strengthening customer relationships and by the acquisition of businesses with complementary product and skill sets. Twelve successful acquisitions, strong organic growth and the resulting return to profitability since our April 2007 year end are evidence of the success of this strategy. SpiriTel has evolved into a ‘complete business communications’ service provider of converged voice and data solutions, with the objective that customers recognise SpiriTel as a fully accredited centre of excellence for its product lines. The key components of our strategy are:
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Corporate Values
CORPORATE VALUESEnvironmentSpiriTel provides streamlined communications solutions that reduce the quantity of equipment that has to be manufactured and installed, which in turn reduces the electricity usage required. In addition, we also provide the technology to reduce travel by communicating more effectively, including increased scope for home working with our IP based solutions. The Company is committed to conducting activities that create minimal impact on the natural and human environments and preventing pollution wherever possible. PeopleSpiriTel’s success is attributable to the attitude and commitment of our people. We ensure that all employees clearly understand our goals and objectives and receive clear and frequent communication on performance and achievement. Training and development is a key part of our partnership with our people. We are focused on helping SpiriTel meet its corporate goals and at the same time enabling individuals to achieve their goals and potential. This has enabled us to bring together a team that is committed to exceeding the expectations of our customers, partners and shareholders. Health & Safety PolicySpiriTel is committed to maintaining safe and healthy working conditions and to preventing accidents and instances of work-related ill health by ensuring that all activities carried out on company premises or undertaken by its employees are managed in such a manner so as to avoid, reduce or control all foreseeable risks to the health and safety of anyone who may be affected by such activities as far as is reasonably practicable. This policy will be reviewed and revised every 12 months. CommunitySpiriTel has been involved in sponsoring a number of organisations such as HopeHIV (registered charity no.1079385). We have been fundraising to support a brand new project, led by Karen Millen, to educate children orphaned by AIDS in South Africa. SpiriTel also supports its staff in their fund-raising activities and matches every pound raised by staff. As a managed service provider to Virgin Mobile, SpiriTel also donates through business by operating the 118 918 directory enquiries service, which gives a record breaking 20p per call to charity. Equal OpportunitiesSpiriTel is committed to a comprehensive policy of equal opportunities in employment in which individuals are selected and treated on the basis of their relevant merits and abilities without regard to race, religion or belief, colour, gender, age, national origin, disability or sexual orientation and are given equal opportunities within the company. The aim of this policy is to ensure that no job applicant or employee receives less favourable treatment on grounds not relevant to good employment practice. We are committed to equal opportunities that exceed our statutory obligations. |
