Network Management

SpiriTel’s Network Management Services include intelligent monitoring and troubleshooting software, plus experienced helpdesk technicians offering responsive fault resolution services.

Overview
Features
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Overview

In partnership with NetUsage, SpiriTel can provide a plug-in, network management application and console that transforms network data into meaningful, usable reports, without disruption to your network. Using Cisco Netflow and other network data, built-in intelligence incorporated in NetUsage provides answers vital to the optimal performance of your network:

Is the network VoIP-ready?
Which applications/users are using most bandwidth?
What is the network impact of rolling out a new application?
Is the network at fault or the application?
Does a circuit need upgrading or can traffic be optimised?
How to chargeback business units by usage?
Is there a business case for network upgrade?
How much network cost does each department incur?

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Features

NETWORK MONITORING SOFTWARE

Used individually or together, the NetUsage modules give you valuable insight into what is happening within your network and provide intelligent traffic and financial reporting to deliver important business benefits to your organisation:

Traffic Reporter

Detailed traffic reports for every host on the network.

Host Reporter

Per-server and per-application historical reports for server farms.

Business Reporter

Understand the business impact of your network traffic.

Cost Reporter

Map application traffic back to business cost centres for allocation reports.

TECHNICAL SUPPORT

SpiriTel’s Helpdesk is the human interface that acts as a single point of contact for all network management issues – telecoms, data and converged.

Services include:

Telephone support
Service ordering
Fault reporting
Network monitoring and troubleshooting.

Our dedicated technical support team uses the latest web based helpdesk software to manage trouble ticketing, account and contact management, SLA management and more.