Inbound Call Management

Complete control of your inbound calls, simply and instantly, from a web-based portal offering an extensive range of capabilities without incurring capital expenditure.

Overview
Features
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Overview

Inbound calls can be challenging to manage, requiring a rapid response to changing business conditions. However, many businesses are faced with solutions that are costly or inflexible.

SpiriTel’s Inbound Call Management provides a vast range of intelligent, inbound call services accessed by web browser, saving costs and requiring no capital expenditure. The system delivers bespoke solutions to enhance your customer relationship activities:

Complete control of your inbound call routing
Online feedback on your call handling performance
Business continuity solutions
Call recording
Automated order processing and payment
‘On demand’ services, available instantly

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Features

INBOUND MANAGER PLATFORM

Inbound Manager ensures that your staff, customers and suppliers are connected to the right destination with minimum delay and the best possible call experience:

Fax to Email

Faxes delivered via e-mail or accessed via Internet.

Call Statistics

Instant access to call handling performance and statistics, updated in real time.

Call Recording

Inbound and outbound call recording for all calls, a percentage of calls, or on demand.

Virtual Operator

Hunts calls between groups, offering call queuing and auto attendant

Call Centre

Provides a multi-layered menu system using call recording, hunt groups, queuing, voicemail, data capture and ratio plans.

Voicemail

Sent to e-mail address or to a mobile via SMS notification, accessed remotely via landline or mobile. Your message can be personalised to greet your callers in a professional manner.

Business Continuity